SHIPPING & RETURNS
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RETURN & EXCHANGE POLICY
15 DAY RETURN PERIOD
Horror Metal Depot will accept returns on manufacturing defects only. All claims must be made within 15 days of receipt of merchandise. All returns must be pre-approved. In the event of any mistake on your order, please contact us immediately.
Returned merchandise must be in original condition. Horror Metal Depot will not accept for return any item that has been worn, used, washed, altered, or damaged by the customer. If a significant product defect occurs within the first 30 days of normal use, Horror Metal Depot may offer a refund or replacement for the defective product.
Items that arrive damaged during shipment at that time contact us and we will file insurance claim with shipping carrier. Please provide pictures so we can submit claim on your behalf and reimburse you for your order.
Horror Metal Depot does not accept cancellations after an approved order has been processed.
U.S. ORDERS ONLY
Only orders shipped within the United States are eligible for return. All sales are final for orders shipped outside the United States. Sorry, no returns for international orders.
Horror Metal Depot will provide a prepaid return label via the return request link.
GIFT RETURNS AND EXCHANGES
Horror Metal Depot can only accept returns of items ordered directly from HorrorMetalDepot.com. Merchandise purchased from other vendors cannot be returned to Horror Metal Depot.